­CAPhO Conference 2026

Generational Intelligence: Understanding and working with multi-generations in Oncology Pharmacy by Alexandre Messager

The presentation explores Generational Intelligence - the ability to understand, appreciate, and adapt to generational differences in the workplace. Participants will learn how to navigate the unique values, communication styles, and work expectations of Baby Boomers, Gen X, Millennials, and Gen Z. Through real-life examples and practical tools, the session highlights strategies to bridge gaps, reduce misunderstandings, and foster inclusive collaboration across all generations.

By the end of the session, you will be able to:

• Identify at least three key traits that differentiate each generation in the workplace.
• Describe two generational misunderstandings that commonly impact team performance and morale.

Within the session, you will:

• Practice applying a framework to adapt your communication style to better engage one other generation
• Commit to one actionable strategy you can implement to foster multigenerational collaboration
• Evaluate your own biases or assumptions toward at least one generation using a guided reflection tool