
OFD 2024 Bilingual (English / French)
Session Detail
Presentation Summary
Pharmacy practitioners are at the frontline of patient care and often directly involved in communication with patients experiencing high distress. Patients may express heightened emotions that lead to challenging or confrontational interactions when attempting to deliver patient care. During this presentation we will review common psychosocial challenges experienced by patients during diagnosis and treatment and strategies to implement as well as common communication behaviors to avoid when navigating difficult conversations.
Learning Objectives:
1. Summarize common emotions expressed by patients during illness.
2. Identify patient perspectives and personal reactions during difficult interactions.
3. Discuss communication strategies for managing sensitive conversations using empathetic language.
4. Implement practical assessment of emotions and strategies through patient case scenarios.